Postage and Returns Policy Payments

J&R PERSONALISED GIFTS | CUSTOMER INFORMATION

Postage Prices
We offer free UK delivery with the option to upgrade. Please see the table below.
Postage Charge Delivery Time
Free Delivery 3-5 Days
First Class £1.50 1-2 Days
Next Day Delivery* £6.49 Guaranteed* by 1pm next working day
*Provided we have recieved all order details and payment by 12pm.

Please also note that Next Day is the next working day after dispatch.

Items may be sent out separately so may be received at different times.

We are now able to offer Overseas Postage with two options for small deliveries and large deliveries:
  • A Small Delivery is deemed as having ordered a few smaller items (i.e keyrings) or one large item (i.e a Wedding Guest Book).
  • Where as a Large Delivery will be deemed as having ordered multiple items (i.e a mug and photo album or keyrings and cufflinks).
Please note: Any import taxes or additional fees are to be paid for by you, the customer, so please check if there may be any additional charges.

We redeem the right to alter any postage charge if the incorrect delivery option has been selected.
Lead Times
  • Dispatched within 24 hours: Cards, Chocolate Bars and Selected Mugs
  • Dispatched within 1-3 days: Engraved, Printed and Embroidered Items, and Candles
  • Dispatched within 3-5 days: Ceramic and Printed Glasses
Although we endeavor to dispatch all orders by the above lead times, these may be affected by circumstances beyond our reasonable control.

Returns Policy
We accept returns as long as the item is in the exact same condition as sent to the customer and returned in 7 days of purchase.

Postage charges are to be paid in full by the buyer.

All personalised items are non-returnable, so please make sure all spellings are correct before completing the order.

We also recommend sending it back to us via a signed for delivery option, as we can not be held responsible for any lost or damaged items returned.

If you want to return an item, please contact us before doing so and we will give you the relevant information on how to do so.
payments
We accept the following payments methods:
  • Paypal
This payment method allow you to pay by most debit/credit cards.
 
Telephone Payments:
Please Phone 0800 270 7771 to make a payment and have your payment card to hand and Order number to hand.
We are only able to accept telephone payments during office opening hours which is 9am - 5pm Monday to Friday. (Our office is based at home with the two younger members of the team running around so we’re not always able to answer the phone straight away).

If we are unavailable to answer at the time of your call please leave your Name and Number and we will get back to you as soon as we can.
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